1000
Vehicles Transported & Recovered
1000
Customers
400
5* Reviews
Customer Reviews
Reviews from Google, Facebook, Yell.com and Trustpilot
tyona Hurst12/17/2019Top notch service, they came to recover my fiesta to a garage from Newcastle to forest hall. they were quick, professional and polite. There were regular updates as well about how long they would be. I would definitely use them again and I would fully recommended them to anyone. Quite cheap as well. Cheers for the help.read moreread less
AdamJ-1095/10/2017Couldn't fault a thing! Spot on! They transported my car from Newcastle to Hebburn, then from there to Banbury then back home. Customer Service was spot on, couldn't fault a thing. Kept me updated through the whole thing. Would recommend them to anyone. Definitely using them again in the future! All for a competitive price.read moreread less
ScS-24/08/2017Superb service at short notice and reasonably priced Called Ben with a short notice request to collect a car from Teeside and transport to Tyneside. Ben couldn't have been more helpful and accommodating. Top notch for customer service and a can do approach. Driver was polite, professional and knew what he was doing so I had no problems trusting them with the car.Why can't all local businesses be like this. Absolutely brilliant,will definitely use again.Many thanksread moreread less- Mark Nicholson8/05/2019Phoned Carroll’s Automotive after not getting a reply off another company , my phone call was returned within 5 minutes and the car collected within 30 minutes by Ben and all for a very reasonable price .
Would highly recommend and will use again if I’m ever in need .read moreread less - Georgia Stenhouse2/05/2021Recently used Carroll’s automotive to take my car to grove garage. Gentleman rang to give to tell me he was on his way and was very professional and efficient. He was very friendly and ensured me that my car was in safe hands. Would defiantly use again if needed. Great service!read moreread less
Danny Campbell1/09/2020Tradeplate driver, I broke down outside my house, car refused to start, had to get it to Stockton, gave them a call, received a cheap quote, car was moved with no hassle, had a good laugh all the way to Stockton, and all the way home, top lads, 5* from me! Cheers last, will use again!read moreread less
JohnW-298312/30/2020Recovery of my father-in-laws car What a first class service, would highly recommend this company, I would use this company to recover my car without hesitation. From phone call to car being at my father-in-laws house took just over one hour. And very friendly staff a credit to the company.read moreread less
Richard Weir10/25/2021We had tried a national company to hire the trailer but they were inflexible and so found Ben’s company who were able to meet us at our requested times over the weekend. Trailer was perfect for the job and it was really helpful to have the straps supplied and shown how to use them. First class service - thanks .read moreread less
silencealpha4/13/2023I rang up just before Easter bank holiday when my car refused to start, thinking I had a flat battery. Ben popped out to check my vehicle before arranging a recovery vehicle. He diagnosed a non battery electrical fault and after resetting my electrics, got me back on the road straight away.read moreread less
JohnW-298312/30/2020Recovery of my father-in-laws car What a first class service, would highly recommend this company, I would use this company to recover my car without hesitation. From phone call to car being at my father-in-laws house took just over one hour. And very friendly staff a credit to the company.read moreread less
William Ritchie6/15/2021Fantastic service. Big thank you to Daz and Chris for getting me home on a Sunday from the middle of Cumbria to Stanley. You couldn't have wrote the script for what happened but handled really well by the lads. Would highly recommend Carrols automotive if you find yourself in need of recovery. Thanks again lads.read moreread less- Beverly Lawson8/01/2017Massive thank you, after blowing 2 tyres yesterday, I contacted my breakdown company ( which I get through my bank). After being transferred to just about everyone who worked in that department, was told that the bank had withdrawn that service a few months ago so they couldn't help. By this time it was about 7pm so I had no choice but to leave car as quotes to assist me out of hours were just stupid. I rang around in morning only to yet again speak to people who were intent on making me part with hundreds just to recover car. Then I phoned these guys, within mins I was given a price and told they would sort it, my keys were collected from my home and car was recovered and delivered to a garage of my choice. I was kept informed throughout as to what stage they were at with car. Can't thank you guys enough, a problem that was starting to really wind me up after speaking to others was sorted straight away, customer service was first class, will def recommend to others. Thanks again, yous really are stars xread moreread less
Bradley Taylor1/09/2019I hired a trailer from Carroll's automotive to transport a mechanical ride we had bought, Carroll's automotive managed to get me a trailer on very short notice and the customer service was brilliant! The trailer performed faultlessly and I got through my journey with ease.I would fully recommend anyone to Carroll's automotive and I will be using their services again!read moreread less- Fee Mulligan8/07/2016Used Carrolls Automotive after my car broke down & I had to leave it in Allendale (40 miles from home)
A quick phone call & then Stephen arrived and even took me & my fiancé to recover it! Cannot fault these guys, will definitely have no hesitation using them again. Where a big corporate breakdown provider let me down, Carrolls came to the rescue!read moreread less - Nathan Nay-nay Alexander11/01/2020When RAC and the AA were trying to charge an absolutely fortune, i called carrols automotive and they gave me a more than fair price, got to me faster than my friend could, got the car up an away and within an hour and a half i went from being stuck on the a69 to morpeth. Also the driver was good crack and great at his job and most of all safe. He is an absolute asset to your company! THANK YOU SO MUCH!!!!read moreread less
Carl12/04/2017Highly recommend! Used Carroll’s Automotive a few times now and on both occasions they arrived at the time stated, along with constant updates of the drivers location. Both drivers were extremely professional and friendly which definitely gave me peace of mind in knowing my car was being transported in the right hands.read moreread less - Mark Jackson4/07/2016I broke down in city centre at a very busy time. Called Carrolls automotives and from the 1St call Ben was amazing and the driver who brought myself and my son home was really friendly. I devastated my van has gone but over the moon I called these guys to save the day can't recommend them enough. Thanks again Mark and Taylorread moreread less
NathanA-9611/02/2020Fast, great price and great staff Amazing service tonight, stuck on the side of the a69 and within no time at all my car was on the back of the flatbed and on my way home. Very good price and the driver Christopher is very good at what he does and is an asset to the company! Thanks!!!read moreread less- Katy Mai Chow4/19/2021fantastic service, my car was going down south for a new engine and the first tow company could not get to us, rang Carroll's and were down to get my car asap, professional and happy guys who helped me out with fair price and were straight down to help, would definitely call again if I needed a tow (hopefully not anytime soon!read moreread less
- Peter Boustred8/29/2019Needed someone to pickup a car from Newcastle docks for me. I live over 200 miles away and came across Ben at Carrolls. Picked up car same day and looked after for me for a couple of days whilst I arranged collection.
Extremely trust worthy and professional service, so glad I came across them.
Thanks again and would definitely use again and wouldn't hesitate to recommend..read moreread less
Mark Wearmouth7/20/2023I have nothing but 100% praise for these guys,i rang for assistance and within half an hour we were rescued nd took to the garage of our choice,very professional from initial phone call and the recovery driver who was very friendly nd courteous.Very satissfied indeed 👍read moreread less
NathanA-9611/02/2020Fast, great price and great staff Amazing service tonight, stuck on the side of the a69 and within no time at all my car was on the back of the flatbed and on my way home. Very good price and the driver Christopher is very good at what he does and is an asset to the company! Thanks!!!read moreread less
Parz6/04/2024Had my bike break down, battery diedCalled them, asked where I was, if they needed any special tools and told me they were on their way, 20 mins later they were there and had me going again, really friendly to.Price is better than anywhere else I've found, 80 pound here yet 150 at the AA and that's just for a callout.Will 100% be using these again if need be 🙂read moreread less
Wendy Elsdon8/25/2020I returned to my car and found I had a… I returned to my car and found I had a flat battery. I am not from the gateshead area and I have no breakdown cover. I found Carroll on a breakdown websiteThe gentleman I spoke to was very pleasant and help full they arrived in about 30 mins and sorted my car. I would highly recommend this company.read moreread less
Irene Hodgson8/29/2020Very helpful on first contact via phone, late opening so allowed us to pick the trailer up after work. Accommodating when it came to pick up and drop off, reasonable price and trailer was of good quality and well maintained, even came with straps. Would highly recommend.read moreread less
MarkN-3158/05/2019Excellent service Phoned Carroll’s Automotive after not getting a reply off another company , my phone call was returned within 5 minutes and the car collected within 30 minutes by Ben and all for a very reasonable price .Would highly recommend and will use again if I’m ever in need .read moreread less
Matty heslop11/14/2017Excellent Had a couple of dealings with Ben and his company now and I can honestly say he remains as professional as from the moment you first speak to him till you finish. Excellent rates for whatever you require may it be from storage to requiring a van. Good honest man running a good company, what more could you want. Keep at it, you’re killing it.read moreread less
NathanA-9611/02/2020Fast, great price and great staff Amazing service tonight, stuck on the side of the a69 and within no time at all my car was on the back of the flatbed and on my way home. Very good price and the driver Christopher is very good at what he does and is an asset to the company! Thanks!!!read moreread less
Neen Ellen Croot1/09/2017I broke down on Gosforth high street and three kind guys pushed me round the corner where I waited for the recovery vehicle. The young man who came ( I don't remember his name) he was from a County near Afghanistan was very curtious professional and could not have been more helpful. Excellent service a credit to the company. I would recommend this firm whole heartedly.read moreread less
Carl12/04/2017Highly recommend! Used Carroll’s Automotive a few times now and on both occasions they arrived at the time stated, along with constant updates of the drivers location. Both drivers were extremely professional and friendly which definitely gave me peace of mind in knowing my car was being transported in the right hands.read moreread less
William Ritchie7/04/2021Fantastic service. Big thank you to Daz and Chris for getting me home on a Sunday from the middle of Cumbria to Stanley. You couldn't have wrote the script for what happened but handled really well by the lads. Would highly recommend Carrols automotive if you find yourself in need of recovery. Thanks again lads.Service: Car towingread moreread less
MarkE-353/06/2016THE BEST RECOVERY EXPERIENCE EVER!!!! Come from Yorkshire in 2 vehicles. Both ended up giving me problems. Never been in such dire situation. Never seen so many trying to take advantage. This chap called Ben turned out to be a real saviour. We received outstanding service, from outstanding staff, guided by an outstanding manager. You want honesty, fairness, integrity with peace of mind, then look no further then Carrolls Automotive.... THANKS SOOOOOO MUCH GUYS!!!read moreread less
JohnH-7374/24/2017Car transport Collected vehicle loaded and secured to trailer quickly and expertly.driver asked if preferred route and stopping places.destination car unloaded and car for return journey loaded .even on peak time Friday we made good time with driver assisting at return home address.very good service will and have recommended this company for service and competitive ratedread moreread less
Paul Harman11/15/2019As a matter of urgency, I made a few calls to all recovery companies local to me. Some charged a hefty rate and others couldn’t help until Monday. Within 15 minutes, Ben turned up at the garage tonight where my poorly car was recovered to after it broke down last Saturday. Very good price! Very good timing! Very pleasant chap! Very happy customer!read moreread less- Adam Jones5/10/2017They transported my car from Newcastle to Hebburn, then from there to Banbury then back home. Customer Service was spot on, couldn't fault a thing. Kept me updated through the whole thing. Would recommend them to anyone. Definitely using them again in the future! All for a competitive price.read moreread less
A.J H2/06/2020I tried the RAC and they were going to charge a fortune and not did not listen to the issues my car had and what I needed. I contacted Carrolls and they were able to come and pick it up no problem and take it to the Garage for me, friendly staff, would definitely recommend them.read moreread less
MarkA-1258/04/2016Scotland Transport I used Carrolls to transport a car from Sunderland upto Dundee in Scotland. I can't rate these guys highly enough...really refreshing to find a company that just get the job done with no fuss, and at a very competitive price. Will definately reccomend them and use them again if I need a vehicle transporting.read moreread less
Matty heslop11/14/2017Excellent Had a couple of dealings with Ben and his company now and I can honestly say he remains as professional as from the moment you first speak to him till you finish. Excellent rates for whatever you require may it be from storage to requiring a van. Good honest man running a good company, what more could you want. Keep at it, you’re killing it.read moreread lessJames Down7/15/2016Carrolls automotive was absolutely fantastic today, I had to have a car moved at short notice they got to me at the time they said they would and was very professional from the time I rang them to the point of there driver dropping the car off will definitely recommend and use again if necessaryread moreread less
NathanA-9611/02/2020Fast, great price and great staff Amazing service tonight, stuck on the side of the a69 and within no time at all my car was on the back of the flatbed and on my way home. Very good price and the driver Christopher is very good at what he does and is an asset to the company! Thanks!!!read moreread less- Laurie Jo Coyle7/25/2016Really good customer service. The man who recovered my car was very polite and helpful. Was also very reasonably priced, took my car to a garage that I wanted. Would definitely recommend and I would definitely use again if I needed to. Great service! Thankyou!read moreread less
NathanA-9611/02/2020Fast, great price and great staff Amazing service tonight, stuck on the side of the a69 and within no time at all my car was on the back of the flatbed and on my way home. Very good price and the driver Christopher is very good at what he does and is an asset to the company! Thanks!!!read moreread less - Matthew James Madden2/04/2017Massive thank you to Ben and the kid who dropped my car off, needed a car picking up quickly that i had bought and within a few hours it was delivered to my door at a very good price! The bloke even apologised for how long it took! Cracking service and ill be using Carrolls automotive again if i ever need them!
Cheers guysread moreread less
Angie Alexander11/22/2024I have 2 year old Yaris Cross Hybrid that wouldn't start this morning due to a flat battery. My RAC cover didn't have Home Start so they wanted £161 to come out. A neighbour tried to restart using a powerpack, my son came with jump cables but neither worked. Mechanic from Carrols came and had me sorted in 5 minutes after a false start. Turns out you need to put the earth cable to a specific bolt in front of the fuse unit rather than car frame. I know for next time. Great company very reasonable price at only £80 and friendly helpful mechanic. Came within the hour as promised and got me running again in minutes. Thank you.read moreread less
JohnW-298312/30/2020Recovery of my father-in-laws car What a first class service, would highly recommend this company, I would use this company to recover my car without hesitation. From phone call to car being at my father-in-laws house took just over one hour. And very friendly staff a credit to the company.read moreread less
Mark Nicholson8/09/2019Phoned Carroll’s Automotive after not getting a reply off another company , my phone call was returned within 5 minutes and the car collected within 30 minutes by Ben and all for a very reasonable price .Would highly recommend and will use again if I’m ever in need .read moreread less- Lee Harris10/28/2016Quick message to Ben this afternoon resulted in a really competitive quote for moving a Vauxhall Vectra for me. Passed over the collection details and time.
Ben arrived bang on time, absolute professional and got the car recovered to my home address with no issues or fuss!
100% would use again (let's hope I don't have to tho).read moreread lessLinzie Stephenson12/22/2019I phoned on a Sunday morning and an hour later (at my request they would have come out when I phoned) they were at my car. The people that picked up the car and towed it to the garage were super friendly, super efficient and made me feel much better about the situation. The cost was very good and I would recommend them to anyone who broke down in the area.read moreread less
Mrs Cheryl Holdsworth5/29/2020Gold star, top service What a fantastic service, I telephoned yesterday to have my vehicle recovered and returned to an address over 200 miles away and it was done in super quick time, an easy, problem free, efficient gold star service, can’t praise enough!read moreread less
Red Dragon Emperor6/05/2024Had my bike break down, battery died Called them, asked where I was, if they needed any special tools and told me they were on their way, 20 mins later they were there and had me going again, really friendly to. Price is better than anywhere else I've found, 80 pound here yet 150 at the AA and that's just for a callout. Will 100% be using these again if need be 🙂read moreread less
Jonathan Shelley6/02/2020Found me in the middle of nowhere up… Found me in the middle of nowhere up the North Tyne valley in an hour. Prompt, professional, friendly service and good value. The recovery guy was excellent, he even helped me push the car onto the drive after getting back home. Excellent service.read moreread less- Joel Copeland-Harrison1/07/202080 quid to get my car from walker gate to silverlink. Was there in about 45 minutes. Gentleman on the phone(I’m really sorry I don’t remember your name) was canny & professional, got a driver out to me(who was also canny and I’m so sorry I don’t remember your name but I hope you enjoyed the energy drink I gave you). Recovery gent gave me a ring to let me know my car had arrived on site at the garage. Highly recommend.read moreread less
Rambo Peddy1/09/2018They transported my car from Newcastle to Hebburn, then from there to Banbury then back home. Customer Service was spot on, couldn't fault a thing. Kept me updated through the whole thing. Would recommend them to anyone. Definitely using them again in the future! - Adamread moreread less
Irene Hodgson9/03/2020Very helpful on first contact via phone, late opening so allowed us to pick the trailer up after work. Accommodating when it came to pick up and drop off, reasonable price and trailer was of good quality and well maintained, even came with straps. Would highly recommend.read moreread less
JohnW-298312/30/2020Recovery of my father-in-laws car What a first class service, would highly recommend this company, I would use this company to recover my car without hesitation. From phone call to car being at my father-in-laws house took just over one hour. And very friendly staff a credit to the company.read moreread lessPeter Dickinson9/04/2019Did an awesome job for me last night very quick response called this company and within 15 minutes he was here and shifted 2 cars very professional service and will definitely be using you again in the future thanks again Ben Carroll from Carroll's automotiveread moreread less- John Arthurs1/16/2020Used at very short notice to move car from home to dealer's garage a few miles away, as the brakes were malfunctioning and it was unsafe to drive. Carrols quoted a very good value price over the phone, arrived within the hour and job done efficiently. If I ever need to move an immobilised or unsafe vehicle again I won't hesitate to use Carrols.read moreread less
NathanA-9611/02/2020Fast, great price and great staff Amazing service tonight, stuck on the side of the a69 and within no time at all my car was on the back of the flatbed and on my way home. Very good price and the driver Christopher is very good at what he does and is an asset to the company! Thanks!!!read moreread less
li colette1/09/2018Great exprience with this company, very reliable. First choice when you have urgent issue like me. Thanks to the driver very friendly and helpful, and also bring my car back to alive. Save me lots of time and money to go to the garage. Just want to say thank you:)read moreread less
Irene Hodgson9/04/2020Very helpful on first contact via phone, late opening so allowed us to pick the trailer up after work. Accommodating when it came to pick up and drop off, reasonable price and trailer was of good quality and well maintained, even came with straps. Would highly recommend.Services: Trailer rentals, Flatbed trailersread moreread less
MaroonChair83-13/15/2018Bought a car online I bought a car on Gumtree and Carrolls' Driver collected me from Wallsend and we went to Lincoln and then transported the car and I back to Wallsend.Excellent Flexible Service and a Competitive price. I would definitely use this company again.read moreread less
Mac McC6/22/2022We needed a trailer to transport a car for repair, called on the Friday and was able to pick the trailer up Saturday Morning. Very professional and efficient service at such short notice, nothing was a problem. Definitely recommend to anyone looking for trailer hire!Service: Trailer rentalsread moreread less





